Refund policy

Customers who are not satisfied with their purchase may request a return for a size exchange or a refund within 14 days of receiving the order by accessing the “returns” section of their user profile.

Items must be returned in perfect, undamaged condition, and—most importantly—with the security seal and all brand tags still attached.

In the event of defective products, please contact Customer Care immediately (within 24 hours of receipt) to report any issues. Customer Care reserves the right to assess the extent of the damage and propose the most suitable solution (return at the company's expense or an additional discount on the product).

Once the return request has been submitted, the customer will receive an email containing the RMA code and relevant instructions. Unauthorized shipments will be refused.

Shipping costs for any return reason are the responsibility of the customer; customers may choose any courier—including the postal service—to send the package back to our facility. The customer must promptly notify Customer Service of the tracking number and the name of the courier used.

If the customer is unable to arrange the return shipment independently, they should contact Customer Service to arrange a pickup and receive a shipping label; the shipping cost will be communicated and subsequently deducted from the refund amount.

Full return instructions are included in every package received.

Exchanges are permitted only for a different size of the same item, subject to availability. In this case, the customer is responsible for shipping costs for both the return of the original item and the delivery of the new one.

Shipping costs incurred for the initial delivery of the package are non-refundable. The customer receives a refund only for the price paid for the item, excluding any customs duties incurred.

Refunds will be processed once the returned item has been received, inspected, and accepted, using the same payment method originally chosen by the customer.

Romagna Furs reserves the right to return damaged packages and products to the sender if the damage was not previously reported, or to charge additional cleaning and/or repair costs, which will be deducted from the refund.

The customer has 7 days from the time of authorization to return the purchase.